TERMS AND CONDITIONS

 

1.      Hotels

Once hotel reservations have been confirmed, Worldwide Travel Brokers reserves the right to substitute hotels booked with others of a similar or higher category at no additional cost to the passenger, even after departure from South Africa, if necessary.

2.      Special requests

Special requests must be made at the time of booking.  Worldwide Travel Brokers will endeavor to comply with the special requests; however, cannot guarantee that they will be met.

3.      Not Included in Prices

Prices quoted do not include airport taxes, costs of obtaining visas and passports, telephone calls, laundry, entertainment arrangements not shown in itinerary, meals and beverages unless specified, or any other items of a personal nature.

4.      Booking Form

No Air Tickets or documents will be released without a signed booking form

5.      Method of Payment

Worldwide Travel Brokers will accept payment for all land arrangements in Remittance Advice, Bank Transfer or Credit Card.

6.      Cancellations and curtailment

In the event of the passenger canceling their reservation for any reason, such cancellation must be made in writing and in such instances, cancellation charges will be levied in accordance with the maximum charges, which can be imposed.

·        8 weeks prior to departure, the deposit is forfeited

·        72hrs before departure, 100% cancellation fees will apply unless otherwise stated

·        Specific booking and cancellation policies will apply to peak periods i.e. over trade fairs, special events, etc

·        For all Tauck World Discovery, Tucan Travel and Cruise bookings, the cancellation policy, as per the relevant suppliers’ brochure and web-site will apply

·        For any bookings made that we are already within cancellation period for, 100% full pre-payment will be required in order to process the booking

·        By signing the booking form, the client acknowledges and accepts all terms and condition detailed herein

World Wide Travel Brokers reserves the right to cancel any reservation for which the total price has not been paid by due date.  Worldwide Travel Brokers guarantees the price of land arrangements once full payment is received, except where subsequent increases are beyond the control of Worldwide Travel Brokers. 

7.      Amendments

Amendments to confirmed reservations which are within the cancellation period, will also be liable for the cancellation charge. If notice of amendments is received within 8 weeks prior to departure, the above cancellation charges may have to be levied.

8.      Refunds and unused services

No refunds will be made for no-shows, or any unused services irrespective of whether they form part of the basic inclusive tour price, or whether they are in respect of pre-booked optional arrangements.

9.      Delays

The company does not hold itself responsible nor can it be held responsible for any delays prior to departure or, during the course of travel whether brought about by technical difficulties, strikes, weather conditions or any other circumstances whatsoever, whether foreseen or unforeseen. It is understood that any expenses relating to these unscheduled extensions (eg: hotels, meals, air fares, telephone calls, etc) will be for the passengers' account).

10.   Passport, Visas, Vaccinations, Inoculations and Re-entry permits  

The responsibility to obtain correct, current and valid passports, visas, vaccinations, inoculations and re-entry permits where required, is that of the passenger alone.  Worldwide Travel Brokers will not be held responsible or liable for any consequence of any nature arising from the customer failing to ensure that he/she has complied with all such requirements.

11.   Insurance

We strongly advise passengers to take out insurance against cancellation, curtailments, illness, loss of baggage and default at the time of booking. 

12.   Following Departure

Please note that en route cancellations and amendments may incur additional fees as determined by our overseas operators.

13.   Liabilities

Worldwide Travel Brokers makes every effort to ensure that all arrangements and services connected with your booking will be carried out as specified in the most efficient and effective way possible.  However, we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, we do not accept liability for error and omissions of such suppliers. Worldwide Travel Brokers also accepts no liability for changes, omissions or delays before or during the course of any published tour occasioned by technical difficulties, weather conditions, strikes or communication breakdowns.

14.   Responsibility

World Wide Travel Brokers acts as an agent only in producing and operating the travel arrangements booked for clients, and on condition that it shall not be liable for any loss, damage, injury, accident, delay or any other irregularity that may be occasioned by any defect in any vehicle, or other form of conveyance, or by error or default or any company or person engaged in conveying passengers, carrying out the arrangements of the tour, or otherwise in connection therewith.

15.    Airline Responsibility

The airline concerned is not to be held responsible for any act, omission or event during the time the passengers are not aboard their aircraft.  The passenger ticket in use by the airline, when issued, shall constitute the sole contract between the airline and purchaser of these tickets and/or passenger.

16.   General Information

Worldwide Travel Brokers cannot be held responsible for any charges that appear on a passenger's credit card, nor accept responsibility for having any of these changes reversed or corrected upon the passenger's return to South Africa.

If passengers intend to drive a rental car, they should obtain an international driving permit from their local AA office in South Africa.  Please ensure that you are in possession of your local driving license and credit card, as you will be asked to produce it at the car rental check in counter. 

17.   ASATA

Worldwide Travel Brokers is a registered member of ASATA's South African Tour Operators Association (SATOA).